1. Introduction

At Conektar, we value the trust our customers place in us. Therefore, we guarantee that your personal data will be treated confidentially, securely and in accordance with current data protection legislation.

This Privacy and Personal Data Processing Policy aims to inform in a clear and transparent manner how we collect, use, store, protect and, in certain cases, share the personal data that we obtain during the provision of our digital services, including the creation of web pages, implementation of chatbots for WhatsApp with artificial intelligence and digital advertising services.

By contracting our services or interacting with us through any means (website, WhatsApp, social networks or email), you accept the terms and conditions established here.

2. Identification of the Responsible

Trade name: Conektar
Nature: Digital services company
Phone / WhatsApp: +57 314 800 2403
Contact email: marketingdigital@conektar.com
gerencia@conektar.com

Conektar is responsible for the processing of personal data collected and undertakes to handle it in accordance with the principles of legality, transparency, confidentiality and legitimate purpose.

3. Personal Data We Collect

During interaction with our customers and users, we may collect the following types of information:

Identification data: full name, identification document, age, position or company.
Contact details: Email address, phone number, physical address and social networks.
Billing information: tax identification number (NIT or RUT), company name, tax address, bank details (if applicable).
Technical or digital data: IP address, cookies, device identifiers, browsing history on our website or platform.
Data related to the service: information about the requested projects, technical requirements, marketing strategies or content to be developed.

4. Purposes of Treatment

Conektar collects and uses your personal data for the following purposes:

Main purposes

Formalize and manage the commercial or contractual relationship.
Design, implement and deliver the contracted digital services.
Provide technical support and customer service.
Issue quotes, invoices and payment receipts.
Comply with current legal, fiscal and regulatory obligations.

Secondary purposes

Send information about new services, promotions or technological updates.
Prepare internal studies, statistics and analysis of service quality.
Publish testimonials or completed projects, with prior authorization from the client.
Maintain informative or commercial communication through WhatsApp, email or other digital media.

If you do not wish to receive information for commercial or promotional purposes, you can express this at any time by emailing marquetingdigita@conektar.com or by sending a message to WhatsApp +57 314 800 2403.

5. Legal Basis for Treatment

The processing of personal data is based on the following legal bases:

Express consent of the owner.
Execution of a contract or pre-contract for services.
Compliance with legal obligations.
Conektar's legitimate interest in guaranteeing the continuous improvement and security of its digital services.

6. Data Transfer and Assignment

Conektar does not sell or market the personal data of its users. However, data may be shared with:

Technology providers (for example, hosting services, domains, messaging, payment gateways or AI systems) that collaborate in the provision of the service.
Competent authorities, when required by law. In all cases, these third parties undertake to respect the confidentiality and security measures established by Conektar.

7. Security Measures

Conektar implements appropriate technical, administrative and organizational measures to protect personal information against loss, misuse, unauthorized access, alteration or destruction. These measures include the use of secure servers, encrypted passwords, HTTPS protocols, internal access control, and regular backups.

8. Owners' Rights

The owners of personal data have the right to:

Access the data that we process about them.
Rectify inaccurate or outdated information.
Delete your data when processing is not necessary or the contractual relationship has ended.
Object to treatment in certain circumstances.
Revoke the consent given at any time.

To exercise these rights, you can send a request through email marketingdigital@conektar.com or WhatsApp +57 314 800 2403, attaching your identification document and the description of the requirement.

9. Data Conservation

Personal data will be kept for the time necessary to fulfill the purposes of the treatment, the contractual relationship and the applicable legal obligations. Once this period has expired, the data will be securely deleted or anonymized for statistical purposes.

10. Use of Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Analyze user navigation and behavior.
Improve the user experience and personalize content.
Carry out performance measurements and digital advertising.

You can set your browser to reject cookies; However, this may limit some functionality of the site.

11. Policy Modifications

Conektar reserves the right to update or modify this Privacy Policy at any time, in order to adapt it to legislative changes or the evolution of our digital services. The current version will always be available on our official channels or can be requested by email or WhatsApp.

12. Contact and Inquiries

If you have questions, comments or wish to exercise any of your rights, you can contact us through the following means:

Conektar
💬 WhatsApp: +57 314 800 2403

📞 Calls: +57 314 202 6345
📧 Email: marketingdigital@conektar.com
gerencia@conektar.com

Privacy Policy and Personal Data Processing